Policies

How does all this work?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

 

Why have we chosen to do this?

 

There are many companies offering canvas prints and swag to artists. The company we have chosen has the best quality we have seen, is professional, honest and works directly with us. Being print-on-demand happens to be a bonus we are very excited about as this means very little waste with over-ordering and underselling. As artists waste can be an issue and we want to leave as little footprint on the planet as possible.

 

Delivery

When will I get my order?

 

The shipping time depends on your location, but can be estimated as follows:

 

USA: 3–4 business days

Canada: 10-20 business days

Europe: 6–8 business days

Australia: 2–14 business days

Japan: 4–8 business days

International: 10–20 business days 

 

 

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide! The fulfilment countries are USA, Australia and the Uk.

 

Will I be charged customs for my order?

All prints come with free shipping and customs. If you are charged extra for anything please let us know right away at info@lisaheinricks .com. 

 

 

 

My order should be here by now, but I still don't have it. What should I do?

 

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.

  • Ask your local post office if they have your package.

  • Stop by your neighbours in case the courier left the package with them.

  • If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at info@lisaheinricks.com with your order number as soon as possible.

  • If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.


 

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@lisaheinricks.com.
I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@lisaheinricks.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

 

What’s your return policy?

 

Quality control is important to us. We have sampled our products and picked this fulfilment company because of the quality they offer, therefore we don’t offer returns and exchanges. But if there’s something wrong with your order that you feel is not right, please let us know by contacting us at info@lisaheinricks.com

 

Do you offer refunds?

 

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@lisaheinricks.com with photos of wrong/damaged items and we’ll sort that out for you.