POLICY & PROCEDURES | Lisaheinricks

Policies and Procedures

Original Art Policies

When purchasing an Original Piece of Art:

When you purchase an original piece of art, you own that artwork. The copyright of the artwork remains with Lisa Heinricks.
If the artwork is sold or gifted to another person, please provide the person's name and contact info to Lisa Heinricks.
When a profit is made on a resale of a painting, 10% of that profit goes directly to Lisa Heinricks. An invoice must be presented.
Packaging and Shipping are free on all artwork up to $500. If you live in a remote area where shipping costs exceed this amount, we will contact you directly to discuss your options.

My painting should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

Check your shipping confirmation email for any mistakes in the delivery address.
Ask your local post office if they have your package.
Stop by your neighbours in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the post office or your neighbour's, get in touch with us at info@lisaheinricks.com with your order number as soon as possible.
If you did find a mistake in your delivery address, contact us right away so we can help find your package. If there are extra shipping costs because of your mistake, you will be responsible for the extra shipping costs.

How do I track my order?

You'll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@lisaheinricks.com.

My painting arrived damaged, what should I do?

Contact us right away at info@lisaheinricks.com to help us resolve this for you quickly. Please provide photos of the damaged product and packaging. Also, include your order number, and any other details you may have about the delivery process. Your help to fix the problem with the courier company is greatly appreciated. All paintings are professionally packaged and insured however I will personally repair your painting.

When purchasing a Print:

I work with a print-on-demand drop shipper. They have locations worldwide, so your orders are printed and shipped from the facility that can do it most efficiently!

Why have I chosen to do this?

There are many companies offering canvas prints and swag to artists. The company we have chosen has the best quality we have seen, is professional, honest and works directly with us. Being print-on-demand happens to be a bonus we are very excited about as this means we leave a smaller footprint on art waste. "As an artist, waste can be an issue, and I want to leave as tiny a footprint on the planet as possible."

When will I get my order?

USA: 3–4 business days

Canada: 10-20 business days

Europe: 6–8 business days

Australia: 2–14 business days

Japan: 4–8 business days

International: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide! The fulfilment countries are USA, Australia and the Uk.

Will I be charged customs for my order?

All prints come with free shipping and customs. If you are charged extra for anything please let us know right away at info@lisaheinricks .com.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

Check your shipping confirmation email for any mistakes in the delivery address.
Ask your local post office if they have your package.
Stop by your neighbours in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the post office or at your neighbour's, get in touch with us at info@lisaheinricks.com with your order number as soon as possible.
If you did find a mistake in your delivery address, we can send you a replacement order; however, an extra shipping cost may incur.

How do I track my order?

You'll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@lisaheinricks.com.

I received a wrong/damaged product, what should I do?

We're so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@lisaheinricks.com within a week with photos of the damaged product, your order number, and any other details you may have about your order. We'll get back to you with a resolution as soon as possible!

What's your return policy?

Quality control is vital to us. We have sampled our products and picked this fulfilment company because of their quality; therefore, we don't offer returns and exchanges. But if there's something wrong with your order that you feel is not right, please let us know by contacting us at info@lisaheinricks.com.
If you have misgivings about ordering a piece of art, please don't! Art should bring you joy, not stress. You can contact me directly to discuss your concerns before purchasing. My email is info@lisaheinricks.com

Do you offer refunds?

Refunds are only offered to customers who receive the wrong or damaged items. If any of these apply, please get in touch with us at info@lisaheinricks.com with photos of wrong/damaged items, and we'll sort this out for you right away!

Print Policies